Aeromexico Airlines previously operated flights from Guayaquil, Ecuador, but suspended its route in October 2019 due to operational adjustments and fleet utilization strategies. As a result, there is no longer an Aeromexico office or dedicated customer service desk at José Joaquín de Olmedo International Airport (GYE).
For travelers in Guayaquil seeking assistance with Aeromexico services, the airline's official website offers comprehensive support, including:
Flight Reservations & Modifications: Book new flights, manage existing bookings, or make changes to itineraries.
Baggage Assistance: Inquire about baggage policies, allowances, and claim lost items.
Check-In Support: Access online check-in services and seat selection options.
Travel Documentation: Obtain information on visa requirements and travel regulations.
Special Assistance: Request services for passengers with reduced mobility or other special needs.
Additionally, travelers can contact Aeromexico's customer service at +1-800-237-6639 for further assistance.
While Aeromexico no longer operates directly from Guayaquil, passengers can explore alternative airlines offering flights to Mexico City and other destinations. For example, Avianca Ecuador and LATAM Ecuador operate from José Joaquín de Olmedo International Airport, providing various international connections.
For the most current flight schedules and details, it's best to check the official websites of the airlines operating at GYE or contact their customer service departments directly.
Please note that the information provided is based on available data and may be subject to change.